Payment Policy

Kavora Mercantile takes payment two ways: UPI at checkout, or Cash on Delivery when the parcel reaches you. This page sets out both, and what happens when money has to come back to you.

How you can pay

UPI. Pick UPI on the checkout page, scan the QR or accept the collect request in your UPI app, and enter your PIN. Confirmation reaches us as soon as the transfer clears.

Cash on Delivery. No money changes hands until the parcel reaches your address. Whether COD is offered depends on your PIN code, and the checkout page will say so before you confirm.

What you are charged

All amounts on this website are in INR. The figure on the listing is final for the item itself; the only other line on your order is the delivery charge.

Because turnover here sits below the threshold at which GST registration becomes compulsory, we do not levy GST and cannot issue a GST invoice. Your order confirmation serves as your receipt.

Timing of the charge

With UPI the amount moves the instant you approve the request. With Cash on Delivery nothing is taken until the courier hands over the parcel and collects the cash.

Failed UPI attempts sometimes show as a debit for a short while. Your bank reverses these automatically. If it has not resolved, email customersupport@kavoramercantile.shop with the reference and the date.

Refunds

A UPI payment is refunded to the account it came from. Because a COD order was never paid electronically, we collect your bank details and transfer the amount. Either way, expect it within 7 business days.

Grounds for a refund, and the time limits that apply, are set out in the Return & Refund Policy and the Cancellation Policy.

Payment security

Kavora Mercantile never sees or stores your banking credentials. A UPI transfer is authorised inside your own app, on your own device, with your own PIN — nothing sensitive passes through this website.

We will not ask for an OTP, a PIN, or remote access to your phone under any circumstances. Calls of that kind are fraudulent; please report them on +91 1244088537.

Questions about a payment? Email customersupport@kavoramercantile.shop or call +91 1244088537 during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.

Proof of purchase

A confirmation email goes out as soon as the order is placed. It doubles as your receipt and carries the order number you will need for tracking or returns.

There are no processing fees, convenience charges or surcharges of any kind. The total at checkout is the total you pay.