Contact Us
Questions, orders, returns — the details below all reach us.
Where to find us
- Phone: +91 1244088537
- Email: customersupport@kavoramercantile.shop
- Address: G24X+R4R, 4182, Block F, Carterpuri Village, Sector 23A, Gurugram, Haryana 122017, India
- Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Written enquiries: Monday – Saturday, 8:00 AM – 5:00 PM Phone calls are handled while we are open.
Helping us help you
Quote your order number if you have one, and say plainly what the problem is. For anything visible — damage, a wrong item — attach a photograph. That usually saves an entire exchange of emails.
Use the form
The form below reaches the same inbox as customersupport@kavoramercantile.shop. Should no reply arrive within Monday – Saturday, 8:00 AM – 5:00 PM, ring +91 1244088537.
You may find the answer here
The FAQ covers most queries. Otherwise see the Payment Policy, Shipping Policy and Return & Refund Policy.
What to ask us
Write in about any of these and it will be dealt with directly:
- Product details that the listing does not make clear
- Where an order has reached, and chasing a parcel that has stopped moving
- Starting a return, or asking whether an item qualifies for one
- Stopping an order before it leaves the shop
- A payment that did not go through, or a refund that has not arrived
When you do not hear back
If writing has not worked, telephone. +91 1244088537 is answered during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Business details
This shop is run by Kavora Mercantile, an independently owned business in Gurugram, Haryana dealing in small pet supplies. Post reaches us at G24X+R4R, 4182, Block F, Carterpuri Village, Sector 23A, Gurugram, Haryana 122017, India