Return & Refund Policy
Returns at Kavora Mercantile run for 10 days counted from the delivery date — not from the order date. What follows explains the conditions and the process.
Items eligible for return
We can accept an item back if it is unused and complete — original box, tags, manuals and any parts that came with it.
Quote the order number when you write in. No paper receipt is required; the order record is enough.
What cannot be returned
There are limits. These are the cases we cannot take back:
- Anything sent back more than 10 days after delivery
- Goods that have been used, installed, assembled or altered
- Returns arriving without the box, tags or parts they were sent with
- Items harmed by mishandling, accident or improper use after arrival
- Anything the product page states is final sale
The return process
Write to customersupport@kavoramercantile.shop within the 10 days window with your order number, the item, the reason, and a photograph if the problem is visible. We reply with a return authorisation in 1 working day.
An unauthorised parcel may be refused at delivery. Waiting for the authorisation takes a day or two and avoids the problem entirely.
Return instructions come with the authorisation. Where reverse pickup is not available in your area, post it and keep the receipt.
The cost of sending it back
Our mistake, our cost. A change of mind, your cost. That is the whole rule on return postage.
Checking and refunding
On arrival the item is inspected against the conditions above. You hear the result either way, and an approved refund is issued in 7 business days.
UPI payments are reversed to the original account. Since a COD order was paid in cash, we ask for bank details and transfer the amount.
The delivery charge you paid is refunded when the return is our fault. On change-of-mind returns the original delivery charge is not returned.
Faulty on delivery
Within 48 hours of the parcel arriving, send photographs to customersupport@kavoramercantile.shop. Damaged and defective goods are replaced or refunded in full at our cost.
If the wrong item has been sent, keep the packaging and email customersupport@kavoramercantile.shop. We arrange collection and send the correct product, or refund you in full.
Your rights under Indian consumer law, including the Consumer Protection Act, 2019, remain fully available to you whatever this page says.
To start a return or ask a question: customersupport@kavoramercantile.shop or +91 1244088537, Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Swapping an item
Rather than a straight swap, we refund the return and you place a new order. It is faster and you can see the money move.
Rejected returns
If we cannot accept a return, you get a written reason and the item comes back to you at no cost.
If our answer does not satisfy you, say so and it will be looked at again by someone else.