Shipping Policy

Orders are packed in Gurugram and travel by courier. The charges, the realistic timings and the exceptions are all written out here.

What delivery costs

Delivery is free once the order total reaches ₹1,499. Under that figure a single flat charge of ₹59 applies, and it does not change with weight.

Whatever applies to your basket is displayed at checkout, added as its own line, before any payment is taken.

How long it takes

Allow 1–2 business days for dispatch and a further 3–8 business days for delivery. Distance is the main variable in the second figure.

Sundays and public holidays are not counted in either window, and neither courier pickups nor deliveries run on those days in most areas.

Where parcels can go

This shop delivers across India and nowhere else. Overseas orders are declined at checkout.

Most PIN codes are covered, but a few remote ones are not served by our courier partners. Checkout will tell you before payment if yours is one of them.

Address accuracy

Double-check what you type. After hand-over to the courier we cannot edit the address, and a wrong PIN code sends the parcel to the wrong hub.

Contact customersupport@kavoramercantile.shop as soon as you realise. The window for changing an address closes when the courier collects.

Once it has shipped

You will receive a tracking link once the parcel leaves us. Early scans can be slow to publish; that is the courier system catching up, not a lost parcel.

Enter your order number on the Track Your Order page at any time to see where things stand.

Failed delivery attempts

Missed attempts end with the parcel back in our hands. Answering the courier call is the simplest way to avoid this.

Report anything overdue to customersupport@kavoramercantile.shop. We open a query with the courier and tell you what they say.

Damage in transit is handled under the Return & Refund Policy. Photograph the parcel as it arrived and email customersupport@kavoramercantile.shop the same day.

Packaging

Items are wrapped and boxed to survive an Indian courier network, which is not gentle. Packaging is chosen for protection rather than appearance, so an outer carton may be plain.

A large order may travel as more than one parcel, sometimes arriving on different days. The dispatch email tells you when this applies.

If you will not be home

Answer the courier’s call and you can usually move the delivery to the following day. Ignoring it is what causes failed attempts.

Festival season

Around major festivals the courier network runs at capacity and the transit window of 3–8 business days can stretch by a day or two. We flag it on the site when we know it is coming.