Frequently Asked Questions
Common questions about ordering small pet supplies from Kavora Mercantile. Each answer points to the policy that covers it in detail.
What is in the range?
The range is small pet supplies. On the shop you will find chew toys and enrichment; grooming kits; cage liners, mats and bedding; bowls, feeders and harnesses.
What are my payment options?
UPI and Cash on Delivery. The Payment Policy covers how each works and how refunds travel back.
What are the delivery charges?
A single flat charge of ₹59, waived at ₹1,499 and above. The Shipping Policy has the rest.
What are the delivery times?
Packing takes 1–2 business days and courier transit 3–8 business days, counting working days only.
Do you deliver everywhere in India?
Throughout India, with a small number of remote exceptions that checkout identifies for you.
Do you ship outside India?
No. Kavora Mercantile delivers within India only.
Where is my order?
Enter your order number on Track Your Order. Tracking sometimes lags a few hours behind reality.
What is your return window?
Returns run for 10 days from the day the parcel arrives. Conditions are in the Return & Refund Policy.
How long do refunds take?
7 business days once the return passes inspection. The money goes back the way it came.
Something arrived damaged
Tell us within 48 hours with photographs. Damaged goods are replaced or refunded at our expense.
Can I cancel an order?
Cancel any time before the parcel leaves. The Cancellation Policy explains how.
Do you issue a GST invoice?
GST is not charged here. The shop is under the registration threshold, so there is no tax invoice to claim.
Who do I speak to?
+91 1244088537 during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays. or customersupport@kavoramercantile.shop any time. Replies go out within Monday – Saturday, 8:00 AM – 5:00 PM
Can I change my order after placing it?
Only before dispatch. Contact customersupport@kavoramercantile.shop quickly; after hand-over the order is fixed.
Can I collect my order in person?
Everything goes out by courier. If you have a specific reason to collect, contact customersupport@kavoramercantile.shop and we will tell you what is possible.
What if the parcel is lost?
You are not out of pocket for a courier’s mistake. Lost parcels are replaced or refunded in full.
Do products come with a warranty?
Damaged or defective on arrival is covered by us. Beyond that, whatever warranty the manufacturer supplies applies on its own conditions.
Will the item look like the picture?
We use genuine product photographs. Monitor calibration means an exact colour match cannot be promised.
Do you supply in bulk?
Anyone can order. If you need volume, contact customersupport@kavoramercantile.shop before placing it so we can check stock.
How do I know this is a real shop?
You can reach a person on +91 1244088537 during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays. The registered address is G24X+R4R, 4182, Block F, Carterpuri Village, Sector 23A, Gurugram, Haryana 122017, India
What if I ordered the wrong item?
Before dispatch, cancel and start again. After delivery, return it within 10 days under the Return & Refund Policy; you cover the postage back.
Do you store my payment details?
No. A UPI transfer is approved inside your own app and we receive only a reference number. A Cash on Delivery order creates no electronic payment record at all.