Track Your Order

Enter your order number and the email address used at checkout to see where your parcel has reached.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Details required

Look for the order number in the confirmation message. Use the same email address you gave at checkout.

When tracking starts

Processing means we are picking and packing — 1–2 business days. Once dispatched, the courier updates the record over the following 3–8 business days.

Courier systems update in batches, so there is often a gap between hand-over and the first visible scan.

When tracking stalls

Tracking frozen beyond the 3–8 business days window? Send the order number to customersupport@kavoramercantile.shop and we will chase the courier.

If tracking says delivered but nothing has reached you, check with neighbours and the building security desk first, then write to customersupport@kavoramercantile.shop the same day.

Timings are in the Shipping Policy. Anything else, use Contact.

Delivery attempts

Couriers call ahead. An unanswered phone is the commonest cause of a failed attempt, so keep the number on your order reachable.

COD orders are paid in cash at the door. Exact change speeds the handover considerably.